Shipping Policy

OVERVIEW

Reverie Company does business as Moongchi.com. Throughout this Shipping Policy, “Moongchi,” “we,” “us,” and “our” refer to Reverie Company d/b/a Moongchi.com.

This Shipping Policy applies to products purchased through the Moongchi marketplace, including products offered by independent designers, brands, and other third-party sellers (“Third-Party Sellers”), as well as products sold directly by Moongchi.

Depending on the product and order, fulfillment may be handled by Moongchi, a Third-Party Seller, an approved fulfillment provider, or another logistics provider.

Moongchi serves as the primary customer service contact for shipping-related questions concerning orders placed through the Moongchi marketplace.

1. SHIPPING DESTINATIONS

Moongchi primarily serves customers in the United States.

Shipping availability, methods, and rates may vary for:

• The continental United States
• Alaska
• Hawaii
• U.S. territories
• P.O. boxes
• APO/FPO addresses

Available shipping options for your order will generally be displayed at checkout.

2. ORDER PROCESSING

Most in-stock products fulfilled from a U.S. location are generally processed for shipment within 1–3 business days, unless otherwise disclosed.

Processing times may vary for:

• Seller-fulfilled products
• Pre-order products
• Made-to-order products
• Customized products
• Limited releases
• Products requiring inventory transfer
• Other products with special fulfillment requirements

Any materially different processing time should be disclosed on the product page, at checkout, or through other order information.

Business days generally exclude weekends and applicable holidays.

3. ESTIMATED DELIVERY

Estimated delivery times may include both:

Order Processing Time + Carrier Transit Time

Where available, estimated shipping or delivery information may be displayed on the:

• Product page
• Cart
• Checkout
• Order confirmation
• Order status page
• Tracking information

Unless expressly identified as guaranteed, delivery dates and transit times are estimates and are not guaranteed.

4. SHIPPING RATES

Shipping charges may depend on factors including:

• Product size and weight
• Delivery destination
• Seller
• Fulfillment location
• Carrier
• Shipping method
• Products included in the order

The shipping charge applicable to your order will generally be displayed at checkout before you complete your purchase.

Moongchi may from time to time offer:

• Free shipping
• Flat-rate shipping
• Promotional shipping
• Expedited shipping

Any applicable conditions will be disclosed through the Services.

5. MARKETPLACE FULFILLMENT

Products offered by Third-Party Sellers may be:

• Fulfilled by Moongchi
• Fulfilled directly by the Seller
• Fulfilled by an approved third-party logistics provider

The Seller of a product and the party fulfilling the product may be different.

Where appropriate, the Services may display information such as:

Sold by [Seller Name]

and:

Fulfilled by Moongchi

or other relevant fulfillment information.

Third-Party Sellers that fulfill orders directly are required to comply with applicable Moongchi marketplace shipping standards and policies.

6. MULTIPLE SHIPMENTS

Orders containing products from multiple Sellers or fulfillment locations may be divided into separate shipments.

As a result:

• Products may arrive on different dates.
• Multiple tracking numbers may be issued.
• Different carriers may be used for different portions of the order.

We generally will not charge an additional shipping fee solely because an order is divided into multiple shipments beyond the shipping charges disclosed to you at checkout.

7. TRACKING

When tracking is available, tracking information may be provided through:

• Your Moongchi account
• Shipping confirmation communications
• The order status page

Orders shipped in multiple packages may have a separate tracking number for each shipment.

Tracking updates are generally provided by the applicable carrier and may not always update in real time.

8. SHIPPING CARRIERS

Moongchi, the applicable Seller, or the fulfillment provider may select an appropriate carrier and shipping service based on the order, destination, product, and available shipping options.

Unless a particular carrier or shipping service is expressly guaranteed at checkout, we do not guarantee the use of a specific carrier.

9. SHIPPING ADDRESS

You are responsible for providing a complete and accurate shipping address.

If you need to change your shipping address, please contact us as soon as possible.

We may be able to update an address before the order enters fulfillment, but address changes cannot be guaranteed after processing has begun.

Once an order has shipped, changes may be subject to carrier restrictions or additional fees.

If delivery fails because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by applicable law.

10. SHIPPING DELAYS

Orders may be delayed due to circumstances including:

• Carrier delays
• Weather
• Natural disasters
• High seasonal shipping volume
• Customs processing
• Transportation disruptions
• Labor disruptions
• Seller fulfillment delays
• Inventory issues
• Other events outside our reasonable control

Where we or the applicable Seller cannot ship within a time that was promised or is otherwise required by applicable law, we may notify you of the delay and provide applicable options, which may include consenting to a revised shipping date or canceling the affected order for a refund.

11. LOST PACKAGES

If tracking information indicates that a package may be lost or significantly delayed, please contact Moongchi.

We may coordinate with the applicable:

• Carrier
• Seller
• Fulfillment provider

to investigate the shipment and, where appropriate, assist with a carrier claim.

If a shipment is determined to be lost, an appropriate resolution may include a replacement, reshipment, or refund, depending on the circumstances, product availability, applicable policies, and applicable law.

12. DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please contact us promptly.

We may review information including:

• The shipping address
• Carrier tracking
• Delivery confirmation
• Delivery photographs, when available
• Fulfillment records
• Carrier claim information

We will determine the appropriate next steps based on the circumstances and applicable law.

13. DAMAGED SHIPMENTS

If a product arrives damaged, please contact Moongchi promptly.

We may request reasonable documentation such as:

• Photographs of the product
• Photographs of the shipping box
• Packaging photographs
• Shipping label information
• Photographs or video showing the damage

Verified damaged shipments will be handled in accordance with our Refund Policy and applicable law.

14. INCORRECT OR MISSING PRODUCTS

If your shipment contains:

• The wrong product
• The wrong size or option because of a fulfillment error
• A missing product
• A missing component

please contact Moongchi.

Where the problem resulted from a Seller, fulfillment provider, or Moongchi error, you will not generally be responsible for reasonable additional shipping costs required to correct the issue.

15. INTERNATIONAL SHIPPING

If international shipping is offered for a particular destination, available shipping methods and charges will generally be displayed at checkout.

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage charges
• Other governmental or carrier fees

Unless these amounts are collected at checkout or expressly stated otherwise, they may be charged separately to the recipient and may be the recipient’s responsibility.

International shipments may also experience additional customs or border-processing delays.

16. RETURNS

Returns are governed by our Refund Policy.

Eligible U.S. returns will generally be directed to a U.S.-based return or fulfillment location designated by Moongchi.

Customers generally should not send returns directly to an overseas Seller unless specifically instructed by Moongchi.

Do not send a return to an unauthorized address.

17. TITLE AND RISK OF LOSS

Title and risk of loss for products will pass as provided by applicable law and the applicable sales and shipping arrangement.

We do not automatically treat all shipping risk as transferred to the customer solely because a package has been handed to a carrier.

Where a shipment is lost or damaged, Moongchi may coordinate an appropriate resolution with the applicable Seller, fulfillment provider, or carrier in accordance with this Shipping Policy, our Refund Policy, and applicable law.

18. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

• Marketplace operations
• Sellers
• Fulfillment arrangements
• Carriers
• Shipping services
• Geographic availability
• Applicable law

The current version will be posted through the Services with an updated “Last Updated” date.

Where required by applicable law, material changes will be communicated as required.

19. CONTACT

For questions about shipping or an existing order, contact:

hello@moongchi.com

Reverie Company d/b/a Moongchi.com 600 E. Washington Blvd., Unit C-22 Los Angeles, CA 90015